For the last three hours of monitoring, we have had no new reports of any issues, and our metrics suggest that our back end has stabilized. We have received assurance from our back-end service provider that they are aware of the issue and are taking the necessary steps to make sure that it doesn’t happen again. We would like to thank everyone once again for their understanding and patience. If you run into any issues or have any questions, please don’t hesitate to reach out to our support team.
Posted Apr 13, 2023 - 22:29 UTC
Monitoring
Our metrics are showing strong improvement, and at this point users should be able to access projects in the US data center with only minor slowdown or load time. Please keep in mind there may be some delay on API propagation due to traffic, but our initial tests are showing good speed. We will continue to monitor the state of the database which serves the US data center, and work with the service provider to determine the root cause and how this can be prevented in the future. Thank you for your patience and understanding.
Posted Apr 13, 2023 - 17:59 UTC
Update
The application outage in the US data center no longer appears intermittently, but constantly. After testing we've confirmed the Management API for US projects is also affected by the outage. We are doing everything we can to find a solution and bring the system back online. Thank you for your understanding and patience.
Posted Apr 13, 2023 - 14:03 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 13, 2023 - 12:52 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 13, 2023 - 12:17 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 13, 2023 - 10:32 UTC
Identified
We are currently experiencing intermittent UI issues in the North American area. You may experience longer response times of our application UI. No API is affected by this.
We have identified one of our backend service providers as the source of the issue and are currently in contact with this provider to find a solution.
Posted Apr 13, 2023 - 10:32 UTC
This incident affected: USA (Application, Management REST API) and Europe (Application).